Frequently Asked Questions

All plans include a 14-day free trial. No payment method required to start. You can cancel anytime during the trial period without being charged. Your trial includes full access to all features of your selected plan.

Active members are users who have logged in within the last 60 days. This includes swimmers, coaches, and managers affiliated with your club. We use this metric to ensure fair pricing based on actual usage.

Yes! You can upgrade your club plan at any time. Changes are prorated and take effect immediately. For downgrades or cancellations, contact our support team at support@tulevikulaps.ee.

Club Starter plans have a grace period when you exceed 75 members. You'll receive notifications to upgrade to Club Professional. After the grace period, new member registrations may be limited until you upgrade.

We offer a 14-day free trial to try all features risk-free. If you're not satisfied within the first 30 days of paid service, contact us for a full refund. All billing is handled securely through Stripe.

Visit our registration page and choose "Join as Swimmer". You can either join an existing club (free with club membership) or get an individual subscription for €5/month.

Choose "Register New Club" from our registration page. You'll select a subscription plan (Starter €25/month or Professional €49/month), create your club profile, and start your 14-day free trial immediately.

Coaches must join an existing club. Choose "Join as Coach" and select the club you want to join. The club manager will approve your request. Independent coaching accounts are not available - coaches need club affiliation.

Currently, ChriSwim Journal is a web-based application optimized for mobile browsers. You can access it from any device with an internet connection. A dedicated mobile app is not currently planned but may be considered based on user feedback.

Individual (€5/month): Personal training journal, performance analytics, goal tracking, race results, personal bests.

Club Starter (€25/month): All individual features plus coach dashboards, group management, training plans, up to 75 members.

Club Professional (€49/month): All starter features plus unlimited members, advanced analytics, priority support, custom branding.

Yes! ChriSwim Journal supports importing comprehensive data from SwimRankings.net. This includes competition results, personal bests, and performance analytics. You can enter your SwimRankings ID during profile setup.

Coaches create training plans with structured sessions (warmup, main set, cooldown). Swimmers can view assigned plans, complete sessions, and log their training. Coaches can provide feedback and track progress across their groups.

ChriSwim Journal provides comprehensive performance analytics including performance trends, points distribution, event strength heatmaps, medals over time, event progression charts, and personal best tracking. All charts are interactive with filtering options.

Club managers receive notifications for new membership requests. You can approve or decline requests through your club dashboard. Approved members gain immediate access to all club features based on your subscription plan.

Yes! Clubs can have unlimited coaches on any plan. Each coach can manage their own groups of swimmers, create training plans, and provide feedback. All coaches count toward your active member limit.

Public clubs appear in the club directory and allow anyone to request membership. Private clubs are invitation-only and don't appear in public listings. You can change this setting anytime in your club management dashboard.

ChriSwim Journal works on all modern browsers including Chrome, Firefox, Safari, and Edge. The application is mobile-responsive and works well on tablets and smartphones. JavaScript must be enabled for full functionality.

Individual subscribers can export their data anytime from their account settings. Club managers can export club data including member information and training records. Data exports are provided in standard formats (CSV, JSON).

Contact our support team at support@tulevikulaps.ee for general help. For urgent issues, use urgent@tulevikulaps.ee. Professional plan subscribers receive priority support with faster response times.

ChriSwim Journal uses industry-standard security measures including SSL encryption, secure password hashing, and regular security updates. All payment processing is handled by Stripe, a PCI-compliant payment processor. We never store payment information.

Yes, we are fully GDPR compliant. You have the right to access, modify, or delete your data anytime. We only collect necessary data and never share it with third parties without your consent. Contact privacy@tulevikulaps.ee for data protection requests.

All data is stored on secure servers within the European Union, ensuring compliance with EU data protection laws. We maintain regular backups and have disaster recovery procedures in place to protect your information.